Customer Service: 0064 9 376 2806 (9:00 AM - 6:00 PM Mon - Fri)
        

Customer expectations, relationships and new approaches trending in 2017.

An easy prediction to make in 2017 is that the year is going to be more challenging than 2016. The more equipped we are the better it will be for us and our organisations.

Join a Panel of practicing Customer Service Delivery folks to discuss and share … What’s worked in 2016 and what will in 2017.

Hosted by Zendesk, we will have a wider panel discussing the issues that impact customer service heads and strategists, the vendor community (telcos and services)

This is the one place to have conversations and build relationships quite like never before!

Agenda

3.00 Registration and welcome drink

3.15 Welcome

3.20 Panel overview and remarks from chair

3.35 Panel and roundtable discussion

4.00 break for refreshments and networking

4.30 Resumption of panel with discussion groups

5.00 Presentation of Accreditation to organisations achieving Global Standards

To register please go onto the Eventbrite registration page. Note spaces are limited.

We look forward to seeing you there!

 


Starting conversations and community

Date: 2nd March 2017

 

We look forward to seeing you there!

Zendesk

67 Queen Street / Lower Ground 395 Collins Street

Melbourne, VIC 3000

Australia

View Map

Cost: Donation

All monies collected go to  Australian Cancer Foundation

 

Please Click here to Register

 

About Customer Services Audit & Snapshotz Online

Headquartered in Auckland, New Zealand Customer Services Audit, is the developer of Snapshotz Online, the web based customer service assessment and benchmarking tool.  Launched in 2009, Snapshotz Online is used by over 1,700+ organisations in over 30 countries, to drive customer service excellence and enrich customer experience.

 

Today Snapshotz Online assessment covers 700+ scientific measurement points, divided over 8 main sections and 29 sub sections. A completed assessment delivers a range of reports in real time harnessing the power of the internet and years of research combined with current business practices.

 

Snapshotz Online program is designed to provide customer service managers with knowledge to create memorable interactions for their customers, a healthy and progressive working environment for staff and engage with other teams within the business to deliver against customer and organizational goals.

 

The benchmarking reports that Snapshotz delivers allows for managers to compare current performance against competition and other organisations. These reports act as a beacon for continuous improvement and monitoring progress against the operating environment, provide the basis to drive innovation to adopt to business challenges to drive customer experience

 

Learn more by visiting our Website or Contact:  Maria@customerservicesaudit.com 







Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland1144, New Zealand.

       
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A customer service community event sponsored by VicTrack, Australia.

“Opportunities will come and go, but if you do nothing about them, so will you.”

― Richie Norton, The Power of Starting Something Stupid: How to Crush Fear, Make Dreams Happen, and Live without Regret

Whilst we are all striving individually to meet customer service goals, we seldom meet as a community to understand the wider issues that face us in the industry.

Hosted by VicTrack, here is an invitation to all engaged in the customer service industry in Victoria, to come and join in discussions on topics and issues driving us today. Lets discuss issues that impact us individually and the industry as a whole.

In this first session, Topics that we will be discussing are:

         Bricks and Mortar or digital – where is customer service in this mix and what we can do to contribute

      Some finance and retails trends from Australasia that are impacting us

·        Challenges of digital government on restricted resources to meet  growing ratepayer and citizens needs

·        Budgets versus strategic plan – what is the difference?

·        Recruitment – state of market

·        Readiness for blended centres and management issues

·        ROI for customer service

·        BCP readiness

·        Leadership issues what’s changing and what’s not

·        Accreditation and Benchmarking

The format will be a roundtable discussion where anyone can participate. The output of these discussions will lead to takeaways for everyone to apply back at work. There is the networking of course for all and the odd nibble.

For the first of the series, the panel will be lead by Lesley Lindsay from VicTrack, Carla Egan from Gmhba, and facilitated by Deepak Selvaratnam from Customer Services Audit.

The aim is to have a panel which will rotate on a regular basis. Please let us know if you would like to contribute as a panellist.

Do you wish to bring up any burning issues challenges or opportunities that you see at your end? Please send these into: Maria@customerservicesaudit.com and we will surface these at the event.

Please register early as we look forward to having a full house.Registrations are limited.

Please pass on this invite on to anyone else in the community that you know who will wish to contribute.

Please Click here to Register




Starting conversations and community

Date:  Friday 18th November 2016

Venue: Engineers Australia

Level 31,
600 Bourke Street
Melbourne VIC 3000

Time: 3.00 P.M. – 5 P.M.

Cost: Donation

All monies collected go to  Australian Cancer Foundation

 

Please Click here to Register

 Panel:

Lesley Lindsay – Group Manager Customer Relationships VicTrack


Carla Egan is the Contact Centre Manager at GMHBA, a not-for-profit organisation in private health insurance based in Geelong.

Deepak Selvaratnam is the cofounder and Director of Customer Services Audit limited, the developers of Snapshotz Online Assessment and Benchmarking tool for Contact Centres.

View More information on the Panellists

 


About Customer Services Audit & Snapshotz Online

Headquartered in Auckland, New Zealand Customer Services Audit, is the developer of Snapshotz Online, the web based customer service assessment and benchmarking tool.  Launched in 2009, Snapshotz Online is used by over 1,700+ organisations in over 30 countries, to drive customer service excellence and enrich customer experience.

 

Today Snapshotz Online assessment covers 700+ scientific measurement points, divided over 8 main sections and 29 sub sections. A completed assessment delivers a range of reports in real time harnessing the power of the internet and years of research combined with current business practices.

 

Snapshotz Online program is designed to provide customer service managers with knowledge to create memorable interactions for their customers, a healthy and progressive working environment for staff and engage with other teams within the business to deliver against customer and organizational goals.

 

The benchmarking reports that Snapshotz delivers allows for managers to compare current performance against competition and other organisations. These reports act as a beacon for continuous improvement and monitoring progress against the operating environment, provide the basis to drive innovation to adopt to business challenges to drive customer experience

 

Learn more by visiting our Website or Contact:  Maria@customerservicesaudit.com 























Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland1144, New Zealand.

       
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