Firstly, a note of thanks from us to you for participating and making the conference a success.

A thank you as well, to all the speakers who made the day so useful with the thought provoking content that was provided. It is hard work to get a presentation together as well as take time off from everyday business.

Thanks too for your valuable feedback as this goes towards making for a more rewarding conference the next year.

The output from the workshops will be drawn together over the next couple of weeks and be circulated for your review.

Here are 2 links to feedback from the conference (more to come) also included is an opportunity to win a ‘go Pro’. (Open to everyone)

Linda Norris l Carol Warlich 

Included too are the first in a series of downloads from sponsors and speakers.

Please let us know if you would like any information from a speaker or sponsor by emailing or contacting or +64 9 376 2806


Winner of the Business Card draw... courtesy Zendesk,

Also below is a link to a great video we watched and a white paper

'Uncover the Hidden Profits in your contact Centre'

The Zendesk Fact Sheet

3rd New Zealand Public Sector Customer Interaction Conference Downloads ...

Five Big Technology Predictions into 2016: Frost & Sullivan l

'Uncover the Hidden Profits in your contact Centre' l

Sh*t support agents say' l

Dynamics in Government FY16 l

CRM Citizen Relationship and Service Delivery l

Collecting Customer experience – The Philly Experience l

Win a GO PRO

Don’t miss out on the GO PRO prize draw by conference partner Interactive Intelligence, simply complete the 2 min survey

Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, reduce costs, and grow their business faster. Visit for more information or contact Mel Lloyd at


GET Started Today

With Microsoft’s cost-effective Dynamics CRM platform, you can reimagine citizen management, become more mobile, gain greater agility, and drive the innovation that helps create a positive experience for your citizens.

Discover more about Microsoft Dynamics for Government.  Explore how other government agencies are using Microsoft Dynamics.

Get Started with a free Microsoft Cloud for Government Dynamics CRM Online Trial. Talk to your Microsoft partner or to contact the NZ team directly please call 0800 864 384 or email

Contact us: Maria 09 376 2806 for information. e:







Sample Reports
See sample reports generated as well as other links such as Customer Experiences.
Global Customers
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Snapshotz is the most efficient and cost effective tool to keep track of the entirety of the customer experience, creating opportunities and keeping abreast with competition and stakeholder needs.


Phone: 0064 9 376 2806

Address: Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland1144, New Zealand.


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