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Snapshotz Online Service Centre and Assessor Certification

 

Customer Service Centre Certification

Join the Global Continuous Improvement Programme to be Certified and Rewarded Customer Service centres can now be recognised and rewarded for the contribution they make to the organisation and its customers.The Snapshotz Online tool and the assessment process makes centre certification and recognition simple, time and cost effective.Be certified and recognised in two easy steps.


Join Now | Snapshotz Continuous Improvement Programme | Reports

 

Certification Advisory Council

A global advisory council consisting of eminent industry professionals drawn from all five continents advise on contact centre and assessor certification.

The objectives of the global advisory group are to:

1. Bring global and regional perspectives and expertise to driving best practice in strategy, operations and management
2. Input into the Snapshotz Online certification tool and process
3. Input into the registration process and continuous professional development of certified assessors


Advisory Council Members
 

Snapshotz Online Service Centre and Assessor Certification


Become a Certified Snapshotz Consultant and drive value to the organisation and yourself. Apply to become a consultant using the forms below to be accepted into the Snapshotz Consultant and Assessor Training Programme (SCAT).

Organisations can train internal staff to become accredited with the use of the Snapshotz Online tool and process by enrolling for the Snapshotz Consultant and Assessor Training Programme (SCAT) at venues local to your region.

Apply | Code of Ethics | Training Calendar | Certify Internally