Snapshotz Online is a web based Customer Service assessment and benchmarking tool covering a checklist of over 700 data points. Snapshotz Online draws from all globally published customer service standards and current best practice from its ever growing global base of customers to deliver knowledge of how to achieve best practice in real time.
The essence of Snapshotz Online is that it is comprehensive, easy to use, light on management time, designed to engage management and the customer and drive superior customer service performance.
‘Snapshotz the first tool in the armoury of any customer interaction centre’Apply Now
Ease of use, structure, consistency and engagement is the essence of what the Snapshotz tool delivers. Once the Snapshotz license is purchased a login with user name and password is received and the process of assessment can commence.
Snapshotz makes the preparation, planning and execution process easy. The simple easy to read reports are also designed to make the next steps intuitive and simple to follow.Planning | Execution | Flexibility | Tracking | Security
Customer Service centres inbound, outbound, outsourcers: to assess, benchmark and be certified. Snapshotz can be used by any organisation that has five or more staff interacting with customers using single or multiple channels.
Management and Industry consultants as a service delivery tool: Employ Snapshotz amongst your clients to drive structure and increase revenue with each engagement.
Industry bodies and associations: to research, benchmark and add value to members, engage and grow member revenues.Why Snapshotz | How to use Snapshotz Online | Who Should Use Snapshotz
Snapshotz is a holistic tool not slanted towards any particular area
Achieve customer service excellence. Make fact based decisions. Increase the rate of change, drive innovation and engage your team. Snapshotz Online is rigorous, time efficient, easy to use, employs global standards and real time best practice approaches, together with task, single and multi-site performance tracking over time.
SNAPSHOTZ ONLINE A STRATEGIC TOOL FOR CX MANAGEMENTBuy Now
Not only did I find it to be a great tool, it comes at a fantastic price.
Easy to use, the report afterwards is excellent
Deepak has a depth of experience in this field and helped us clarify our thinking and develop further vision for what could be achieved with best practice in this area.
None as comprehensive and useful as this tool