Agile NZ has teamed with Customer Services Audit to provide a new customer service tool for contact centres.
solution, called Snapshotz, provides a full review of all service areas
– it covers eight main sections, 39 sub sections and over 550
variables. Regular reports are designed to assist in customer service
managers with day-to-day management and strategic planning.
Agile sales manager Dave Mason (pictured on the left) says the tool
will allow Agile’s customers to achieve a complete view of their
customer service environment.
“By analyzing the results from the Snapshotz, customers can achieve
greater competitive advantage and potential cost savings be it through
process improvement, using information more effectively or integrating
Snapshotz has been developed by Deepak Selvaratnum (pictured on the
right) and Fung Wu, the directors Customer Services Audit, a company
that was set up five years ago to provide management and technical
support to contact centres.