||Snapshotz is designed to be self contained self
- Snapshotz is a holistic tool not slanted towards
any particular area within a customer service environment. (covers over 550
No such tool available in the market. Technology, health and safety and
benchmarking available as standalone modules, but not in this form and as a
The reports generated, when the modules of the Snapshotz online tool are
completed, enable a detailed review of the centre and identify specific
areas to address.
The tool has multiple applications - again an approach and tool not
available anywhere in the world.
The assessment path is modular, easy to follow and is supported with notes
to assist understanding – no need for any external input unless an
independent assessment is required.
- While comprehensive, Snapshotz is efficient to complete
- Questions are designed to be as objective as possible
- Areas for attention are prioritised using appropriate benchmarks
- Questions are broken down to a level where follow-up (if required) is self evident