Snapshotz is designed to be self contained self assessment tool.
Snapshotz is a holistic tool not slanted towards any particular area within a customer service environment. (covers over 550 variables).
No such tool available in the market. Technology, health and safety and benchmarking available as standalone modules, but not in this form and as a dashboard.
The reports generated, when the modules of the Snapshotz online tool are completed, enable a detailed review of the centre and identify specific areas to address.
The tool has multiple applications - again an approach and tool not available anywhere in the world.
The assessment path is modular, easy to follow and is supported with notes to assist understanding – no need for any external input unless an independent assessment is required.
While comprehensive, Snapshotz is efficient to complete
Questions are designed to be as objective as possible
Areas for attention are prioritised using appropriate benchmarks
Questions are broken down to a level where follow-up (if required) is self evident
How to Use Snapshotz
Who Should Use Snapshotz
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