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News & Links
 
News
Please see photos from July 2012 Snapshotz Online Monthly Bites
Please see photos from the April 2012 Snapshotz Online Monthly Bites

Please see photos from the March 2012 Snapshotz Online Monthly Bites

Please see photos from the September Snapshotz Online Monthly Bites

Please see photos from the August Snapshotz Online Monthly Bites

Please see photos from the August Snapshotz Online Monthly Bites

See photo and comments of Customer services Audit May 2011 Conference

The Easter Snapshotz Online monthly bites were held at 'Whitespace' a premier art gallery in Auckland on the 20th of April. View Photo's


2011 Trends to Watch, Feb 2011, View Details

Snapshotz Online Feb 2011 News Letter, Feb 2011, View Details

Call Center Consulting Company Taylor Reach Group Partners with World Leader in Call Center Self Assessments, 5th Feb, 2011 View Details

Snapshotz Online interests the audit department of the P.R. of China where a delegation visited the Customer Services Audit limited offices, 20th Jan, 2011 View Details

Snapshotz Online the Web based self audit tool for customer service announced as a finalist in the 2010 TUANZ Innovation Awards. 26th Jun, 2010 View Details...

Invitation to participate in the ‘Snapshotz Online’ Australasian (ANZ) & North American Self Assessment & Good Practice Programme for Customer Service Centres May, June and July 2010 - May 7, 2010
See the CCiNZ Link or see download it here

Snapshotz Online lists on Salesforce.com App exchange 14th Febuary 2010

Snapshotz Exhibits at the CCinz Conference 4th September 2009

Self auditing customer service  Telecommunications Review   July 16, 2009
    
View it on CustomerServicesAudit Web Site

Insurer measures customer service for improvement   CIO - Intrepid journeys     April 14 2009
    View it on CustomerServicesAudit Web Site

Amtel Partners with Customer Services Audit to Offer Snapshotz – The Multifaceted Customer Service Self-Audit Tool   Amtel, 12th Febuary, 2009
    View it on CustomerServicesAudit Web Site

Kiwi company launches customer service tool
  The Channel, 16th December 2008
     View it on CustomerServicesAudit Web Site

Contact Centre News Letter  16th December 2008
    View it on Customer ServicesAudit Web Site

Snapshotz on Computer World
  11th December 2008
       View it on CustomerServicesAudit Web Site

Snapshotz_Press_Release  20th November 2008

White Papers
Benefits of conducting a contact centre audit pg1.pdf
Benefits of conducting a contact centre audit pg2.pdf

What is a contact centre audit pg1.pdf
What is a contact centre audit pg2.pdf 

Links
View Telecommunications Users Association of New Zealand (TUANZ) reference to Snapshotz and Customer Services Audit as well as the work of the organisation -  TUANZ - Audit/Assessment Providers