Snapshotz Online - The world’s first holistic self assessment and benchmarking tool for contact centres
Look into a mirror with multiple views to gain knowledge of the hidden and
the obvious using the Snapshotz Online checklist.
Snapshotz Online is designed as an audit and benchmarking tool covering a
checklist of over 700 data points and divided into 8 main and 29 subsections. A
multifaceted time and cost saving tool available for the first time to the
customer service industry.
Snapshotz Online is web based, easy to use, time efficient and has multiple
applications such as audit, benchmarking, task management, team comparison,
training and risk management.
Snapshotz Online is a revolutionary cost effective tool that will change
approaches to contact centre management and should be in the stable of tools
used by contact centre management.
View the section content covered by Snapshotz Online and
trial sample questions
Make use of the safe and secure online tool to work through your assessment and
receive individualised reports pointing to areas for focus at detail, subsection
and functional levels. You can also make notes and assign tasks for tracking
into the future through the task management report. A further report option is
the comparison of progress from one assessment period to another. See a
report. Another option is the comparison of different teams or geographical
units across the organisation and over time.
All of these reports are included in the purchase price of Snapshotz Online.
The full assessment will take 3 - 7 hours to complete and preparatory time based
on availability of information and resource. However for organisations that may
be time or resource poor, it should be noted that sections 1-4 and 8.5-8.7 are
likely to be the highest priority and will take less time to complete. Further
support to complete the assessment can be purchased for support to be provided
either online or on site through our certified partners.
Snapshotz online also gives you the flexibility to complete the assessment over
a period of 8 weeks, once you register to start the online assessment.
Snapshotz can be used by managers of contact or call centres / service centres /
business centres, team leaders, quality control, marketing and product managers,
business process improvement managers, senior management, governing bodies, HR
managers, management consultants, entrepreneurs, recruitment consultants and
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