Customer Service: 0064 9 376 2806 (9:00 AM - 6:00 PM Mon - Fri)

“Transforming the Citizens Customer Experience in an era of multi-channel connectivity”

2nd New Zealand Public Sector Customer Interaction Conference


Rangimarie Room, Te Papa, Cable Street, Wellington.

Wednesday 25th February 2015


Contribute to the conference by participating and sending us your input or views for discussion and feedback. (Click here to send feedback Note all feedback is guaranteed confidential) This year we hope to forward feedback from you to the relevant ministries and agencies.


Register today with an expression of interest to gain the early bird rate!


Now in the second concurrent year, this conference brings together the diaspora of the government contact centre and service delivery communities in New Zealand.


Customer Services Audit, developers of Snapshotz Online the global tool for best practice assessment and benchmarking, together with Microsoft Dynamics, Avaya, and Spark,  have partnered to bring the communities together.


This second ever conference held in New Zealand is developed with the following objectives:


  1. Encourage all agencies within the public sector to gather and share trends and best practise approaches to deliver services to the public, employing customer services as a channel.
  2. Develop stronger working relationships among all public sector agencies operating customer service functions
  3. Drive regional outreach and exchange across New Zealand and the APAC region
  4. Employ a single platform to benchmark and build a continuous improvement programme
  5. The vision is to make the conference an ASIAPAC regional event.

           Register Today to get the Early Bird Rates!  See Agenda 

           Contact:  Tel: 09 376 2806 email:

·        This year, we have the honour of having the Hon Peter Dunne, Minister of Internal Affairs, Associate Minister of Health, Associate Minister of Conservation and MP for Ohariu address the conference.


·        Along with the minister we have as our keynote speaker, Michael Clark, Executive Director, Infoline, Fair Work Ombudsman Office, Australia, Richard Foy, General Manager, Digital Transformation, General Manager Digital Transformation, Mike Manson, CEO Algim and a host of industry luminaries.

To support 'keeping entry free to the museum' the conference is now being held at 'Te Papa'



Why attend?

 ·        Here is a rare opportunity to hear where the Government’s digital strategy is headed and what this means for all agencies

·        Hear transformational lessons from our Australian counterparts, the Fair Work Ombudsman’s office, the challenges and the journey

·        Understand global trends government leaders are thinking of new ways to leverage remarkable developments in technology to increase citizen satisfaction while effectively managing the cost of governing

·        Get a perspective of the dynamics of the NZ industry

·        Bring your voice to decision makers as well as interact with your peers!



Register Today to get the Early Bird Rates!


See Agenda



An opportunity for ALL key managers in the public and private sector!

Click to see the Agenda for the Conference and Register

Sample Reports
See sample reports generated as well as other links such as Customer Experiences.
Global Customers
Gaining ground around the world as the leader in best practice measures with close to 1,000 customers globally.

Snapshotz is the most efficient and cost effective tool to keep track of the entirety of the customer experience, creating opportunities and keeping abreast with competition and stakeholder needs.


Phone: 0064 9 376 2806

Address: Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland1144, New Zealand.


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