Customer Service: 0064 9 376 2806 (9:00 AM - 6:00 PM Mon - Fri)
Reaching for the Stars… Conference for Customer Service Agents!

Train people well enough so that they can leave, treat them well enough so they do not want to!

Richard Branson















Photo’s from First ever  Agent Event Held in Dec 2013

An opportunity for Customer Centric organisations to recognise and motivate their ‘front liners’ and bring unparalleled learning and motivational opportunities!

This is A conference specifically designed just for Customer Service Agents because we know they form the foundations of the customer experience journey!

Customer Service Agents form approx. 90+% of the workforce in most customer service centres, so it seems fair that we provide opportunities for interaction, learning and growth to this valuable community too!

Are you looking to bring that cutting edge to your frontline?

Do you wish to raise the bar for customer experience?

                                                                                                          If the answers are yes

Then, we would like to share our global and ‘real time knowledge’ drawn from the 880+ Snapshotz customers from around the world… Together with globally recognised contact centre leaders who have demonstrated how to grow individuals and customer experience!

In a first conference of its kind hosted by Microsoft Dynamics, we invite all those leading from the front to come and learn from some of the best in the industry! From those who ‘have been there done that’!

Get to meet other frontline leaders too!

Spaces are limited so Register early to avoid disappointment.                                              

See Agenda, Speakers and Venues 



Date & Time




Palmerston North

24th June:

Time 5 PM – 7 PM

Massey University Sport and Rugby Institute, Albany Drive, Turitea.

Parking: Plenty of parking available. Numbers Limited so please register Early!



27th June:

Time 3.30 PM – 5.30 PM

Microsoft New Zealand Limited Level 12, 157 Lambton Quay, Wellington

Parking: Plenty of paid parking available around the office. Numbers Limited so please register Early!



3rd July:

Time 8.45 AM  – 5.30 PM

Microsoft New Zealand Limited – Level 5, 22 Viaduct Harbour Ave, Auckland.

Parking: Plenty of paid parking available around the office



8th July:

Time 5 PM – 7 PM






Auckland Conference: $300.00 PP for CiNZ members and Snapshotz Customers, $375.00 for Non CCiNZ member/s and non CCiNZ member organisations. A flat rate of $400.00 plus GST applies after 12th June.


Palmerston North, Wellington and Christchurch Events: $100.00 PP for CCiNZ members and Snapshotz Customers, $125.00 for Non CCiNZ member/s and non CCiNZ member organisations.  A flat rate of $160.00 plus GST applies after 12th June. See

See Agenda, Speakers and Venues        - Register      





























World Class Training at your doorstep! Did you and your team miss out last time Rod Jones was here?

Thanks to Microsoft Dynamics and Interactive Intelligence, we bring a world class trainer to your doorstep, with training programmes that are being delivered globally to Customer Service professionals.


Rods programmes are all designed to enhance knowledge and drive towards world class standards. To be the best we can be!


See feedback from the time Rod was here last!


STRATEGIES for SUCCESS: 1-Day Executive or Senior Management Strategic Development Seminar


 WORLD CLASS CONTACT CENTRES: 2 Day Operational Development & Optimisation Seminar


REGISTER HERE for the Rod Jones Seminar Series


The Snapshotz Online CCiNZ Bites June 2014 - The Auckland Council - Creating a distributed virtual contact centre.

Bringing eight physically distributed council contact centres together to form one seamless centre is no easy task. Change management is key - across people, processes, technology and properties.

Come and hear how the council team has pulled this together and share some of the key lessons for all of us to take away.


Read more and Book EarlyVenue: Auckland Council, 1 The Strand, Takapuna – Council Chambers, Level 3.


 From the Team @

Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland, PO Box 147210 Auckland 1144, New Zealand.

Developed in NZ but gaining ground around the world, Snapshotz is the most efficient and cost effective tool to keep track of the entirety of the customer experience.

Check out the website sample reports generated as well as other links such as Customer Experiences

Snapshotz Online has multiple applications – audit, planning, training, comparison of teams and performance, review and reporting. 
If you wish to find out more contact us or our certified partners and we will be happy to discuss any questions you may have. Contact information: Email:
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