Rod Jones Master Class: Customer Interaction Seminars.
Auckland, Wellington, Palmerston North & Christchurch - June - July 201
“Relevant and practical tools presented by Rod that we can use to deliver efficiencies and effectiveness as well as meet future challenges” Mike Thompson Customer Service Manager Goodman Fielder.
“I liked that there was tried and true advice on how to get started. Doesn’t seem overwhelming at all. Rod is so knowledgeable and very open to share this is fantastic and refreshing. Love how Rod has so much reference material he is willing to share. Thank you Rod. Thank you!” Kelly McPhee Southern Cross Travel Insurance
“It was really refreshing to hear from someone who has so much passion and experience with the CC Industry and is so willing to share it so freely with others” Bruce Horsefield ANZ
"Informative, interactive and opened my eyes to what is possible with the right combination of planning and technology.” Karl Taylor BNZ
Vast amount of really powerful knowledge in this workshop. Fantastic! Victoria Love - Datacom
Great insights into future direction and expectations for the vision of Contact Centres Vicki Nell - Ezibuy
Fantastic insights, great ideas. Marina Jameison Director student admissions UCOL
Seminar # 01: STRATEGIES for SUCCESS: 1-Day Executive or Senior Management Strategic Development Seminar
Seminar # 02: WORLD CLASS CONTACT CENTRES: 2 Day Operational Development & Optimisation Seminar
Snapshotz Online was developed in New Zealand but gaining ground around the world as the leader in best practice measures with 870+ customers globally, Snapshotz is the most efficient and cost effective tool to keep track of the entirety of the customer experience.
Check out our website http://customerservicesaudit.com/ See sample reports generated as well as other links such as Customer Experiences
Snapshotz Online has multiple applications – audit, planning, training, comparison of teams and performance, review and reporting.
If you wish to find out more contact us or our certified partners and we will be happy to discuss any questions you may have.
Contact information: Email: Info@customerservicesaudit.com
Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland1144, New Zealand. Phone: 0064 9 376 2806.