Amtel Partners with Customer Services Audit to Offer Snapshotz –
The Multifaceted Customer Service Self-Audit Tool
Feb. 12, 2009 -- "Snapshotz allows our customers to achieve a rounded view of their customer service environment. Focusing not only on technology but all the other elements such as CRM, quality, in fact 28 areas apart from technology, actually helps technology to be more productively employed at these centres", says Colin Steeples, General Manger of Amtel Communications Ltd.
"With so much focus on making the most of what we have currently, Snapshotz fits this bill entirely. Snapshotz is a tool that can truly add value to customer service management in a cost effective manner."
"It is also good to be associated with a tool that is a ground breaking SaaS offering and has been developed here in New Zealand," Steeples added.
"We are pleased to partner with Amtel as the products and services Amtel offer are complementary to Snapshotz," said Deepak Selvaratnam, Director of CustomerServicesAudit. "Snapshotz could aid Amtel's Customers at any point: pre purchase, pre and post implementation and during review and assessment of technology. The consistency and structure of the Snapshotz approach together with succinct reports aid not only customer service management in their decision making, planning and setting agendas, but also senior managers and information technology staff."
Snapshotz uses a holistic approach to review the workings of a customer service area, covering 8 main sections, 29 sub sections and 550 plus variables.
Targeted at customer service functions of any size, Snapshotz is aimed at businesses looking to identify areas to reduce costs, improve productivity, identify risks or gain a snapshot of where the service area sits at a particular period of time.
Snapshotz is great for planning purposes, and acts as comparison tool for reviews of the service function and teams within the customer service function, or even comparison of geographic locations.
The uniqueness of Snapshotz is that it enables a full review of the service area at an affordable price.
About Amtel Communications Ltd
Founded in 1989, Amtel have a simple, yet powerful mission in mind - to be New Zealand's leading provider of solutions that empower people to communicate in the most convenient, efficient, and enjoyable way possible.
Amtel have committed to that mission for more than 16 years, and today have an outstanding reputation as a distributor of converged VoIP & computer telephony software, voice messaging and unified messaging solutions. Amtel is leading the revolution to unify voice and data technology. We are proud to represent some of the worlds foremost communications software companies, sharing their vision of "Open Standards" communications platforms. In New Zealand we currently have agreements to resell our IP-PBX, IP Contact Centre, Business Information Delivery and messaging solutions through many of New Zealands leading Microsoft VARs and Telecommunications service providers. With our partners we currently support over 700 sites ranging from simple voice mail to sophisticated Contact Centre and IP-PBX deployments.
Deepak Selvaratnam: 0064 2745 46460
Colin Steeples: 0064 21 678 825