In an effort to bring networking for the region and global learning together, we invite you to attend a unique programme constructed for Customer Service Professionals and those working with the industry. Earn a certificate of global recognition at same time too!
June programme dates are Auckland, 20th June, Palmerston North 27th June and in Hamilton on the 28th of June, under the aegis of the Hamilton City and Palmerston North City Councils’ respectively.
Implementing a Continuous Improvement Programme
Imagine if you make a 1% change to your operations every week you will have made a 50% improvement over the course of a year!
Learn how making small improvements leads to ‘snowball’ effects on the team, the customer and the organisation.
The session will focus on how to get started, tips, tools and techniques drawn from best practices in contact centres across the globe.
q Learn how to make these changes and Learn how the ‘kaizen’ concept WORKS for your centre
q Learn a Simple 02 Step Process to start you on your journey & watch PRODUCTIVITY GROW! Or DRIVE FURTHER your current programme!
q Learn transferable knowledge and skills applicable across your Organisation and Worldwide!
q Case study and interactive classroom approach.
q Participants will receive a certificate of attendance recognised globally.