Customer Service: 0064 9 376 2806 (9:00 AM - 6:00 PM Mon - Fri)
Learn. Grow. Network!!!                                                                  
Snapshotz Online: IMPLEMENTING a Continuous Improvement Programme for the Contact Centre
In an effort to bring networking for the region and global learning together, we invite you to attend a unique programme constructed for Customer Service Professionals and those working with the industry. Earn a certificate of global recognition at same time too!
June programme dates are Auckland, 20th June, Palmerston North 27th June and in Hamilton on the 28th of June, under the aegis of the Hamilton City and Palmerston North City Councils’ respectively.
Implementing a Continuous Improvement Programme
Imagine if you make a 1% change to your operations every week you will have made a 50% improvement over the course of a year!
Learn how making small improvements leads to ‘snowball’ effects on the team, the customer and the organisation.
The session will focus on how to get started, tips, tools and techniques drawn from best practices in contact centres across the globe.
q Learn how to make these changes and Learn how the ‘kaizen’ concept WORKS for your centre
q Learn a Simple 02 Step Process to start you on your journey & watch PRODUCTIVITY GROW! Or DRIVE FURTHER your current programme!
q Learn transferable knowledge and skills applicable across your Organisation and Worldwide!
q Case study and interactive classroom approach.
q Participants will receive a certificate of attendance recognised globally.
This course is a must for all levels of contact centre management, business process improvement specialists, HR specialists, customer experience managers, knowledge management specialists, quality assurance, trainers and analysts! In fact anyone associated with the Customer Service / Experience Journey! Including Marketing.
Dates & Venues and Registration
When / Date
Register for Early Bird
20th June 2013
Ponsonby, Auckland
8.30 A.M. –12.30 P.M.
27Th June 2013
Palmerston North City Council
8.30 A.M. –12.30 P.M.
28Th June 2013
Hamilton City Council
8.30 A.M. –12.30 P.M.

Cost $399 plus GST, Discounts for groups of 3 or more!
Early bird registration applies to those registering and paying before 15th June 2013.
Spaces Limited per session.

Phone: 0064 9 376 2806. Email:
Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn, Auckland, PO Box 147210 Auckland 1144, New Zealand.