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The Snapshotz Online CCiNZ Monthly Bites – February 2013

Your special invite to the Snapshotz Online & CCiNZ Monthly Bites
Wishes for a successful 2013.
The Snapshotz Online CCiNZ Bites are back to support you in your drive for success in 2013. We will be running a variety of events across New Zealand in 2013, commencing with events in Auckland, Wellington and Christchurch.

February brings an exciting start with site visits and topics integral to managing a contact centre successfully. Statistics, benchmarking and strategy how can they drive successful customer experiences in a world full of data? Pick up information gleaned from the recently concluded
New Zealand Contact Centre Benchmarking programme and international data drawn from over 800 contact centres worldwide. (Planning to be a world class contact centre? Read case studies)

Listen to experienced industry leaders, learn and walk about a first class contact centre environment. Mingle with peers and share experiences and opportunities.

Collect 5 key strategies to employ in your centre for 2013 and hear how the ANZ bank has dealt with the challenges of 2012 and preparing to meet 2013. Samir Costello winner of the CCiNZ Contact Centre Awards and the team will give us insight into their world in a presentation titled customer service the ANZ way! Steve Miller will share insights from a conference he attended as well as presented titled “Global Takeaways” from USA and Australian contact centres.

On the subject of global insights expect to hear shortly of exciting internationally delivered Snapshotz programmes being brought right to your doorstep so HOLD ON TO YOUR CONTACT CENTRE & TRAINING BUDGETS! We promise there are no programmes with equivalent content and value for money! For a sneak preview email us at info@customerservicesaudit.com to receive information.

Registration for the February 2013 events 

You can either register by going to the CCiNZ Registration page on their website  Register Now (CCiNZ Web site). You can contact us if you are a Snapshotz Customer and would like to attend.

 Agenda for Auckland 21st Feb 2013

2.45pm -      Meet at ANZ Reception 656 Great South Road, Penrose, Auckland

3.00pm –     Welcome CCiNZ Chair / Events Committee

3.05pm -      Global Takeaways for your contact centre in 2013: Steve Miller

3.25pm -      Statistics for strategy from  The New Zealand Contact Centre Benchmarking Programme 2012 – Deepak Selvaratnam

3.40pm -      Customer Service – the ANZ way

 When:          21st February 2.45 pm – 5.30 pm

Where:        ANZ Reception 656 Great South Road, Penrose, Auckland

                        Parking available in and around the vicinity. Off street parking available in and around the vicinity (no parking on site).                

Agenda for Wellington 20th Feb 2013

8.45am -      Meet at ANZ Reception Level 6, 175 The Terrace, Wellington

9.00am –      Welcome CCiNZ Chair / Events Committee

9.05am -       Global Takeaways for your contact centre in 2013: Steve Miller, absol

9.25am -      Statistics for strategy from The New Zealand Contact Centre Benchmarking Programme 2012 – Deepak Selvaratnam – Snapshotz Online

9.40pm -      Customer Service – the ANZ way

 When:          20th February 8.45 am – 11.30 am

Where:        ANZ Reception Level 6, 175 The Terrace, Wellington, New Zealand

                        Parking available in nearby public parking buildings on The Terrace and in Boulcott St.

We look forward to seeing you there!

 All the best from the Team @

WWW.CustomerServicesAudit.com


Developed in NZ but gaining ground around the world, Snapshotz is the most efficient and cost effective tool to keep track of the entirety of the customer experience. Check out the website http://customerservicesaudit.com/ See sample reports generated as well as other links such as  Customer Experiences

            Snapshotz Online has multiple applications – audit, planning, training,comparison of teams and performance, review and reporting.

           If you wish to find out more contact us or our certified partners and we will be happy to discuss any questions you may have. Contact information: Email: Info@customerservicesaudit.com

                         Customer Services Audit Ltd, TeleConsultants House, 31 MacKelvie Street, Grey Lynn,
               
Auckland1144, New Zealand. Phone:  0064 9 376 2806      .